Privacy Policy

At customrugs.online, we respect your privacy and are committed to protecting the personal data you share with us. This policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our custom products.

1. Information We Collect

To provide you with high-quality custom products and a seamless shopping experience, we collect the following types of information:

  • Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
  • Customization Data: Any images, designs, or dimensions you upload to our site for the creation of your custom rug.
  • Payment Information: Transactions are processed securely through third-party gateways. We do not store your full credit card details on our servers.
  • Technical Data: IP address, browser type, and cookies to improve your browsing experience and site performance.

2. How We Use Your Information

We use your data strictly for business operations, including:

  • Processing and fulfilling your custom rug orders.
  • Communicating updates regarding your order status or design proofs.
  • Improving our website functionality and customer service.
  • Sending promotional emails, provided you have explicitly opted in to receive them.

3. Sharing Your Data

We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to operate our business:

  • Shipping Partners: To deliver your order to your designated address.
  • Payment Processors: To securely handle and authorize transactions.
  • Manufacturing Partners: Only the specific design/image data required to produce your custom rug.

4. Data Retention and Security

Storage: We retain your order information for as long as necessary to provide customer support or to comply with legal and tax obligations.

Security: We implement industry-standard encryption (SSL) to protect your data during transmission and maintain strict internal protocols to keep your information safe.

5. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • The right to access the personal data we hold about you.
  • The right to request the correction or deletion of your data.
  • The right to opt-out of marketing communications at any time.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

Email: [email protected]
Website: customrugs.online